Contact us

Our team is available to assist you before, during and after your purchase:

• By email: contact@lumitop.com.
• By phone: +33 3 69 81 49 43, Monday to Saturday, from 9 am to 6 pm – standard call rates apply, with no premium-rate charges.
• Via the live chat on our website, available 7 days a week.
• Through our contact form.

For a faulty light fixture, a damaged product or a spare part request, please email sav@lumitop.com.

Include your order number or attach your invoice, describe your request and add photos if they help illustrate the problem.

Visit our Contact Us page.

Select the subject of your enquiry, enter your email address and write your message. You can also attach a file to provide additional information.

Check the information you have entered, complete any required fields and confirmations, then click “Send”

If your enquiry concerns a purchase, please have your order reference and the email address used when placing your order ready.

For questions about a light fixture, please provide the brand, product reference, finish and details of your requirements.

Photos or a floor plan can also help us provide a more accurate response.

Yes. Our team can help you select the right models, dimensions, finishes and technical specifications for your project.

Describe the space you wish to illuminate, your lighting requirements and the atmosphere you would like to create.

You can also send us photos or a floor plan to help us better understand your project.

Yes. If you experience any difficulties when placing your order, please call us on +33 3 69 81 49 43.

Our team can guide you through the different steps and send you a payment link to complete your purchase.

We respond to emails as quickly as possible.

Response times may vary depending on the nature of your enquiry and whether additional checks with the manufacturer are required.

To help us respond efficiently, we recommend including all relevant information in your initial message.