Payment & invoices

Depending on the options available for your order, you can pay by credit or debit card, American Express, PayPal, Oney, Klarna or bank transfer. Apple Pay and Google Pay may also be available on compatible devices and browsers.

The payment methods displayed depend on several factors, including your country, the device you are using and the payment provider's terms and conditions.

You can view the available payment options during the “Payment” step at checkout. Select your preferred method and follow the instructions to complete your purchase.

Yes, when these payment options are available for your order:

• Oney: Pay by card in 3 or 4 interest-free instalments.
• PayPal: Pay in 4 interest-free instalments.
• Klarna: Various payment solutions, depending on the options displayed.

Availability depends on several factors, including your country, order amount and eligibility under the payment provider's conditions.

Please review the applicable terms, any potential fees and the payment schedule before confirming your choice.

Not all payment methods are available in every situation.

The options displayed may vary depending on your country, order amount, device, browser and the payment provider's conditions.

For example, a digital wallet such as Apple Pay requires a compatible device and browser. The options displayed during the “Payment” step are those available for your specific order.

During the “Payment” step, select “Pay by bank transfer” and follow the instructions to place your order.

You will receive an email containing our bank details so you can complete the transfer.

Your order will be confirmed once your payment has been received, and a confirmation email will be sent to you. Order processing will begin at that point, including placing orders with our suppliers for the relevant items.

If your payment was declined, you can place a new order.

If you are unsure whether your first order was successfully registered or if a payment has already been debited from your account, please contact our team before trying again so we can check the situation.

You can reach us by phone on +33 3 69 81 49 43. Our team will be happy to assist you.

Please contact us at contact@lumitop.com or by phone on +33 3 69 81 49 43, providing the relevant order references.

Our team will check the orders and payments. If a duplicate is confirmed, the corresponding amount will be refunded.

Yes. If you experience any difficulties ordering online, please call us on +33 3 69 81 49 43.

Our team can guide you through the ordering process and send you a payment link to help you complete your purchase.

Sign in to your account and go to “Order History and Details”.

Find the relevant order and click the invoice icon in the “Invoice” column to download the document in PDF format, when available.

Click “Order Tracking” in the “Information” section at the bottom of the website.

Enter your order reference and the email address used for your purchase, then click “Send”. Make sure there are no extra spaces before or after these details.

In your order details, click the relevant link to download your invoice in PDF format, when available.

Billing information cannot be changed directly once an invoice has been issued. Please carefully check your name, address and any relevant company details before confirming your order.

Click “Pro Area” at the top right of the website to access the professional account registration process.

Your professional account will be created once your VAT number has been verified and approved.