Delivery & tracking

For deliveries within France, we use Chronopost and Colissimo, depending on the delivery method selected during checkout.

In Germany, deliveries are handled by Deutsche Post DHL. For other European destinations, we work with DHL International.

Large light fixtures and pallet shipments may be handled by Geodis / France Express. In this case, the carrier will contact you by SMS or phone to arrange a delivery appointment.

Some small accessories may also be shipped using a tracked letter service.

Yes. Depending on the size of the light fixtures or the number of packages, your order may be delivered on a pallet by Geodis to ensure the products are properly protected during transport.

The carrier will contact you by SMS or phone to arrange a convenient delivery appointment.

The estimated lead time is displayed on the product page, above the “Add to cart” button. This information is also shown for each item in your shopping cart.

Please check the lead time for your selected product reference, colour or finish, as it may vary depending on the variant.

The indication “Dispatched within 24 hours” refers to when the product leaves our warehouse, not when it will arrive at your address.

For deliveries within France and throughout the European Union:

• Free delivery on orders of €150 or more, including VAT.
• For orders under €150, including VAT, shipping costs are calculated automatically based on the selected delivery method and destination address.

The applicable delivery charges are displayed during checkout, before you confirm your payment.

We deliver to all countries within the European Union, as well as several European destinations outside the EU, including Switzerland, the United Kingdom, Norway, Iceland and Liechtenstein.

For deliveries to other destinations, please contact us at contact@lumitop.com so we can check the available shipping options and conditions.

For certain destinations outside the European Union, import taxes, customs duties or customs clearance fees may apply in addition to shipping costs.

These shipments are made under DAP (Delivered at Place) terms, meaning that any applicable import duties, taxes or customs clearance charges are the responsibility of the recipient.

Please contact us before placing your order if you would like more information about delivery conditions for your destination.

Delivery to a collection point is available exclusively in France, excluding oversized parcels.

The available delivery options are displayed during the “Delivery Method” step at checkout. Select your preferred option before proceeding to payment.

For other European countries, deliveries are handled by DHL, and the option to deliver to a collection point is not available during checkout.

If your shopping cart contains items with different lead times, you can choose between two delivery options:

• “Receive items as soon as they become available”: Items are dispatched separately as they become available.
• “Receive the entire order in one shipment”: All items are grouped together and dispatched once the entire order is available.

If all items have the same lead time, these options will not be displayed.

Once your order has been dispatched, you will receive an email containing a tracking link.

You can also check your order directly on our website:

• With a customer account: Go to “Order History and Details”.
• Without a customer account: Use “Order Tracking” in the “Information” section at the bottom of the website.

To track an order placed without an account, enter your order reference and the email address used for your purchase. Make sure there are no extra spaces before or after your details.

In your order details, click the carrier's tracking link, when available, to follow the progress of your shipment.

Please contact us at contact@lumitop.com, providing your order reference and the new delivery address.

Our team will check whether the address can still be changed, depending on the current processing status of your order.

First, check the tracking link to view the latest updates provided by the carrier.

If you need assistance, please contact us at contact@lumitop.com, including your order reference and tracking number. Our team will help you investigate the status of your delivery.

Please check the condition of the parcel and, whenever possible, the products upon delivery. If you notice any damage, report it to the delivery driver and clearly describe the damage on the delivery document.

Keep the original packaging and take photos of the parcel, its shipping label and the damaged products.

Contact our customer service team as soon as possible at sav@lumitop.com, providing your order reference, a description of the issue and the relevant photos.

The procedure depends on the carrier and the delivery service selected. Check the delivery notice or your parcel's tracking information for instructions on collection or redelivery.

For large shipments requiring a delivery appointment, please contact the carrier if you need to reschedule.

Our orders are dispatched from our warehouse located in Boofzheim, France.