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How do I create a customer account?
Click “Sign in” at the top of the website, then select “No account? Create one here”. Complete the form to create your customer account.
Can I place an order without creating an account?
Yes, you can place an order without creating an account. At the “Personal Information” step, enter your contact details and leave the “Password” field blank in the “Create an account (optional)” section. Then continue with your order.
How do I sign in to my account?
Click “Sign in” at the top of the website. Enter the email address and password associated with your account, then click “Sign in”.
I forgot my password. What should I do?
On the sign-in page, click “Forgot your password?” and follow the instructions to reset your password.
How can I update my personal information?
Sign in to your account and go to the “Information” section to update your personal details.
How can I change or add an address?
Sign in to your account and go to the “Addresses” section. Click “Update” below the relevant address to edit it.
If you wish to keep your previous address, click “Create a new address” to add another one.
Where can I find my orders and invoices?
Sign in to your account and go to “Order History and Details” to view your orders and access your available invoices.
How can I request the deletion of my account?
To request the deletion of your account, send an email to our customer service team, specifying the email address associated with your account.
Orders
Place, modify or track your orders.
Payments & Invoices
Payment methods, instalment payments and invoicing.
Delivery & Tracking
Delivery times, shipping costs and order tracking.
Returns & Refunds
Right of withdrawal, returns and refunds.
Warranty & After-Sales Service
Warranties, assistance and after-sales support.
Promotions & Discount Codes
Special offers and discount codes.
Lighting Advice
Tips for choosing the right lighting.
Installation & Maintenance
Installation, cleaning and care of your lighting.
Bulbs & Accessories
Light bulbs, compatibility and accessories.
Professionals & Projects
Professional accounts, quotations and personalised support.
Contact Us
Our team is here to help you.