Orders

Choose your light fixture, select the available options, such as colour or finish, then click “Add to cart”.

In your shopping cart, check the selected items and quantities, then click “Proceed to checkout”. Enter your personal information, delivery and billing addresses, then choose your preferred delivery method and payment option. Accept the Terms and Conditions of Sale and follow the instructions to complete your order.

Product availability and lead times are displayed on the product page, next to the price and above the “Add to cart” button. This information is also shown in your shopping cart.

Please check the lead time for your selected colour or finish, as availability may vary depending on the product variant.

The indication “Dispatched within 24 hours” refers to when the product is shipped, not when it will be delivered to your address.

Yes. If your shopping cart contains several items with different lead times, you can choose between two delivery options:

• “Receive items as soon as they become available”: Items are dispatched separately as they become available.
• “Receive the entire order in one shipment”: All items are grouped together and dispatched once the entire order is available.

If all items have the same lead time, these options will not be displayed.

You will receive an order confirmation email at the email address provided during checkout. Please keep this email, as it contains your order reference, which you can use to locate your order and contact our customer service team.

Yes, you can request a modification by sending an email to sav@lumitop.com.

Please include your order reference and clearly describe the changes you would like to make, such as the product, quantity, colour or finish. Our team will review your request and confirm whether the changes are possible.

To request the cancellation of your order, please send an email to contact@lumitop.com, including your order reference.

Our team will inform you of the conditions applicable to your cancellation request.

If you have a customer account: Sign in, go to “Order History and Details”, then click “Details” next to the relevant order.

If you placed an order as a guest: Click “Order Tracking” in the “Information” section at the bottom of the website. Enter your order reference and the email address used for your purchase, then click “Send”.

Make sure there are no extra spaces before or after your order reference or email address.

You will be able to view your order information, purchased products, delivery and billing addresses, and the available order processing updates.

The different order statuses allow you to track the progress of your order in your customer account under "My Orders".

• Payment accepted: Your payment has been confirmed and your order has been registered.

• Logistics processing: Your order has been forwarded to the supplier. We are awaiting confirmation of product availability and the estimated delivery time.

• [Supplier name] – Item(s) in production or on order: This status varies depending on the supplier and how your lighting products are manufactured. Some items are made to order, while others are ordered directly from the manufacturer. The supplier has confirmed an estimated delivery time, which you can view in your order tracking information. This information has also been sent to you by email.

• Preparing your order: Our logistics team is preparing your order for shipment.

• Shipped: Your order has been dispatched. You can track its progress using the shipping information provided.

• Delivered: Your order has been marked as delivered by the carrier.

• Cancelled: Your order has been cancelled.

Good to know: At Lumitop, many lighting products are manufactured or prepared to order. Delivery times may therefore vary depending on the brand and model.

Additional statuses may appear depending on the payment method or product availability.

Once your order has been dispatched, you can view its details through your customer account or the “Order Tracking” page.

Click the carrier's tracking link, when available, to follow the progress of your shipment.

In your order details, click the relevant link to download your invoice in PDF format, when available.

If you have a customer account, you can also use the invoice icon in the “Order History and Details” section.

First, check your spam or junk email folder.

If you still cannot find your order confirmation, please contact us by email at contact@lumitop.com or by phone on +33 3 69 81 49 43.

Please provide the email address used when placing your order and the date of purchase so our team can locate your order and resend the confirmation.