Warranties & after-sales support

For consumer purchases, statutory guarantees relating to product conformity and hidden defects apply in accordance with the law.

Your light fixture may also be covered by a commercial manufacturer's warranty. The duration and conditions of this warranty depend on the manufacturer and the specific model.

To find out which manufacturer's warranty applies to your light fixture, please contact us at sav@lumitop.com.

Please send an email to sav@lumitop.com, describing the problem you are experiencing.

To locate your purchase and review your request, we will need your order number or invoice. If possible, please also include the product reference and photos that help illustrate the issue.

Our team will then explain the next steps.

Please contact our after-sales service team first at sav@lumitop.com.

Wait for instructions from our team before arranging a return so we can advise you on the appropriate procedure for your light fixture and your specific request.

Yes, we sell spare parts for light fixtures.

If the spare part you need is listed on our website, you can order it directly after checking that it is compatible with your model.

If you cannot find the part you are looking for, please contact us with the brand, product reference and details of the required part. A photo may help us identify it.

We will check its availability with the manufacturer and provide you with a quotation.

No, we do not offer an out-of-warranty repair service.

However, you can contact us to help you find a suitable spare part, subject to availability from the manufacturer.

The replacement of the part and any necessary technical work must be arranged separately with a qualified professional.

Our team responds to emails as quickly as possible.

The time required to process your request may vary depending on the nature of the issue and any checks that need to be carried out.

To help us handle your request efficiently, we recommend including your order number or invoice in your initial message.

If you have a customer account: Sign in and go to “Order History and Details”. Find the relevant order and click the invoice icon in the “Invoice” column.

If you ordered without an account: Click “Order Tracking” in the “Information” section at the bottom of the website. Enter your order reference and email address, then click “Send”.

In your order details, use the invoice download link when available.