You have 14 days to return an item to us from the time you receive your package.
HOW TO RETURN YOUR PRODUCT AT LUMITOP? CONDITIONS TO FOLLOW:
- Product Condition: The product must be new, meaning it should not have been used, altered, or damaged.
- Completeness: Ensure that the product is returned complete, including all accessories, parts, and manuals provided with the original product.
- Packaging: It is crucial that the product is returned in its original packaging, including the outer carton. This ensures adequate protection during transport and keeps the product in a resalable condition. The packaging must be intact and show no signs of assembly or use.
- Mode of Transport: For returns, the chosen mode of transport must offer similar safety and protection guarantees as the initial transport. Particularly for orders delivered on pallets, the items must be returned via the same transport method, using reliable services such as Geodis or France Express for optimal safety and protection.
- Return Costs: If the return is due to personal reasons, such as a change of mind or an ordering error, the customer bears the cost of the return.
By adhering to these conditions, you contribute to an efficient return process, enabling quick processing of your request for a refund or exchange.
If a return does not comply with our conditions, the package will be sent back to the original delivery address. If the package is returned a second time, whether due to non-collection or for any other reason, it will be kept without the possibility of a refund. To retrieve the item, a new shipment can be arranged at the customer's expense. A flat rate of 75 euros will be applied for France. For other countries, return shipping costs will be determined on a case-by-case basis.
HOW TO RETURN AN ITEM?
Before returning the affected product, please contact Customer Service.By contacting our customer service, we can then send you by email all the information necessary to return your purchase and a return number will be assigned to the product. This return number is essential to identify and process the return of your product as soon as possible, whatever the reason.
The return costs are your responsibility.
By email: email@example.com
The products must imperatively be returned in their entirety (accessories, instructions included), correctly protected in their original packaging, and accompanied by the return form.
They must be in a perfect state of resale, except for the alleged defect or non-conformity.
The responsibility of the purchaser will be engaged in the event of the product resulting from manipulations other than those necessary to establish the nature, the characteristics and the proper functioning of this product.
All products returned incomplete, damaged, used, transformed or showing traces of assembly cannot be refunded or exchanged.
SPECIFIC RETURN POLICY FOR PROFESSIONALS
In accordance with our professional agreement terms, no merchandise returns are accepted once the order is confirmed and the invoice issued. This policy specifically applies to professional purchases and is distinct from our standard return policy.
CANCEL ITS ORDER:
It is possible to cancel an order as long as it has not been shipped and taken care of by our delivery partners.
All you need to do is contact us so that we can cancel your order and refund you.
We will refund you within 14 days of receipt of the products.
Do not hesitate to contact us for more information and any other requests!
By email: firstname.lastname@example.org
By phone: +33 (0) 3 69 81 49 43